Help Centre / Payments and Payouts
Payments and Payouts
Guidance for collecting payments and understanding payout activity.
Payments and Payouts
Create and share a payment link
Build a clear payment link, test the customer view and share the correct URL.
Payments and Payouts
Understand payment and payout statuses
Understand why customer payments and payouts are separate events and where to verify each one.
Payments and Payouts
Submit your payout account for verification
Use the payout setup shown for your country.
Payments and Payouts
Fix a rejected payout verification
Read the safe rejection reason and correct only the affected payout details.
Payments and Payouts
Understand wallet and ledger balances
See which funds are pending and which are available to withdraw.
Payments and Payouts
Request a withdrawal
Check verification and submit an eligible wallet withdrawal.
Payments and Payouts
Understand currencies, fees and remittance
Read what the customer paid and what the merchant receives.
Payments and Payouts
Read Pending, Successful and Failed Payments
Follow the recorded status, amount and currency to use the final platform status to decide whether to wait, fulfil or ask for a retry without duplicating or silently converting financial activity.
Payments and Payouts
Understand Available and Pending Wallet Balances
Follow the recorded status, amount and currency to separate withdrawable funds from balances still inside a provider hold without duplicating or silently converting financial activity.
Payments and Payouts
Submit a Payout Account for the First Time
Follow the recorded status, amount and currency to complete the secure country-specific payout setup, using the bank-and-BVN form only for Nigerian NGN businesses without duplicating or silently converting financial activity.
Payments and Payouts
Correct a Rejected Payout Verification
Follow the recorded status, amount and currency to read the safe rejection reason and correct it through the Nigerian form or regulated partner flow that applies to the business without duplicating or silently converting financial activity.
Payments and Payouts
Wait While Payout Verification Is Pending
Follow the recorded status, amount and currency to recognise the locked pending state and wait for the provider result without duplicate submissions without duplicating or silently converting financial activity.
Payments and Payouts
Replace an Existing Verified Payout Account
Follow the recorded status, amount and currency to submit a replacement while the existing verified destination remains active until approval without duplicating or silently converting financial activity.
Payments and Payouts
Request a Withdrawal From Your Wallet
Follow the recorded status, amount and currency to confirm available balance, verified destination, amount and final withdrawal status without duplicating or silently converting financial activity.
Payments and Payouts
Read Payment Fees and Net Revenue
Follow the recorded status, amount and currency to compare the customer total, fees and the amount credited to the merchant wallet without duplicating or silently converting financial activity.
Payments and Payouts
Review an International Payment
Follow the recorded status, amount and currency to read original currency, merchant remittance and the recorded financial path without duplicating or silently converting financial activity.
Payments and Payouts
Contact Support About a Payment Safely
Follow the recorded status, amount and currency to send safe references and masked information without passwords, OTPs, card data or BVN without duplicating or silently converting financial activity.