This task affects financial records or the verified destination for merchant funds. This guide focuses on how to recognise the locked pending state and wait for the provider result without duplicate submissions.
Recognise the pending state
Settings → Payments shows Verification pending and locks the Nigerian form while review is in progress. Other countries show the current state in the regulated payout setup.
Do not duplicate the submission
A second form or repeated replacement does not accelerate a provider review. Keep the original attempt and wait for its status notification.
Know what remains available
The current page explains that a business may keep creating links and collecting supported payments while payout verification is incomplete, but withdrawal requires an eligible verified destination.
Use the displayed timing
For the Nigerian flow, most reviews finish within five minutes and extra checks can take up to 24 hours. Do not present that window as a promise for every country or exceptional review.
Escalate after the expected window
Send official support the business, submission time and safe attempt reference. Never include the BVN, OTP, password or full account number.
Example: Wait While Payout Verification Is Pending
Leave the locked Nigerian form alone during its stated review window and monitor the status notification.
If Wait While Payout Verification Is Pending is not working
If the state exceeds the displayed expectation, contact support with the safe attempt reference, never the BVN.
Confirm the result
- Every amount is read in its labelled currency.
- The provider, order, wallet or withdrawal status supports the action taken.
- No pending action was duplicated or silently converted.
- Sensitive payout and identity data stayed inside protected fields.
When to ask Selstack for help
Contact official Selstack support when the saved result, status or resolved identity still conflicts with the intended record after one refresh. Include the business, page, time, safe reference and visible message. Do not include passwords, OTPs, recovery codes, full card details, BVN, NIN or unmasked bank documents.