When payout verification needs attention, start from the safe reason shown in Settings → Payments. Nigerian NGN accounts can correct the protected Selstack form; other supported countries return to the payout partner’s secure flow.
Steps for Fix a rejected payout verification
- Step 1: Read the visible reason and confirm which payout attempt it belongs to. A rejected replacement does not cancel the current verified account.
- Step 2: For Nigeria, check legal names, selected bank, 10-digit account number, resolved account name and the account owner’s 11-digit BVN.
- Step 3: Choose Correct and resubmit only after changing the inaccurate field. For another country, use Review payout details or Set up payouts and follow the partner’s instructions.
- Step 4: If the reason is still unclear after one corrected submission, contact official support with the business and safe attempt reference.
Confirm Fix a rejected payout verification
Confirm that the current verified destination remains active while a replacement is pending or needs attention.
Important: Repeatedly submitting identical details will not fix a mismatch and may delay investigation. Never send identity data through a ticket.
If Fix a rejected payout verification still is not working
Take note of the business name, page, time and any non-sensitive reference or safe error message. Contact Selstack support without sending passwords, one-time codes, BVN, full bank details or card information.