A customer may pay in one supported currency while the merchant wallet is credited in another. Selstack records both sides so conversion and fees remain understandable.
Steps for Understand currencies, fees and remittance
- Step 1: On the order, identify the original amount and currency shown to the customer.
- Step 2: Review the published rate: direct NGN sales are 7.5% + ₦150 on Free or 6.5% + ₦150 on Pro; direct foreign-currency sales are 8% + $0.50/£0.50/€0.50 (or the configured equivalent) on Free or 7% plus that fixed amount on Pro.
- Step 3: When conversion applies to a direct sale, 1.5% is added. A verified Discover-generated sale instead uses 10% total plus the fixed amount on both plans, with conversion already included.
- Step 4: Use the recorded sale and wallet entries for reconciliation and support.
Confirm Understand currencies, fees and remittance
Always show ISO currency codes such as NGN, GBP, USD or EUR beside financial values.
Important: Do not relabel a converted platform fee as NGN merely because the merchant business uses NGN.
If Understand currencies, fees and remittance still is not working
Take note of the business name, page, time and any non-sensitive reference or safe error message. Contact Selstack support without sending passwords, one-time codes, BVN, full bank details or card information.