Withdrawals move eligible wallet funds to the active verified payout account.
Steps for Request a withdrawal
- Step 1: Confirm that payout verification is complete and withdrawals are enabled for the business.
- Step 2: Open Wallet and review the available balance and active payout account ending.
- Step 3: Enter an eligible amount using the displayed currency and review any summary.
- Step 4: Submit once, keep the withdrawal reference and monitor its status rather than creating duplicates.
Confirm Request a withdrawal
Verify the masked destination before submission, especially after a payout-account replacement.
Important: Do not submit a withdrawal while the account is marked needs attention or when the destination is unfamiliar.
If Request a withdrawal still is not working
Take note of the business name, page, time and any non-sensitive reference or safe error message. Contact Selstack support without sending passwords, one-time codes, BVN, full bank details or card information.