Customer payment, ledger balance and available wallet balance are separate stages. The labels in Wallet show where eligible merchant funds currently sit.
Steps for Understand wallet and ledger balances
- Step 1: Open Wallet and confirm the business and wallet currency.
- Step 2: Read available balance as funds currently eligible for the displayed withdrawal action.
- Step 3: Read ledger or pending balance as funds still within the applicable hold or processing period.
- Step 4: Open the related order or sale when you need the original customer amount, fee and remittance detail.
Confirm Understand wallet and ledger balances
Use the recorded currencies; do not compare values with different currency codes as if they are the same.
Important: Wallet balance is not profit and may not include refunds, costs or tax obligations.
If Understand wallet and ledger balances still is not working
Take note of the business name, page, time and any non-sensitive reference or safe error message. Contact Selstack support without sending passwords, one-time codes, BVN, full bank details or card information.