This task affects financial records or the verified destination for merchant funds. This guide focuses on how to read the safe rejection reason and correct it through the Nigerian form or regulated partner flow that applies to the business.
Read the safe reason first
Open Settings → Payments and confirm whether the failed attempt is the first destination or a replacement. A rejected replacement does not silently remove the current verified account.
Correct Nigeria-specific details
For a Nigerian NGN account, compare legal names, bank, 10-digit account number, resolved account name and the account owner’s 11-digit BVN. Change only inaccurate information before resubmitting.
Correct another country’s setup
Use Review payout details in the regulated partner flow and follow its country-specific request. Selstack’s BVN instructions do not apply outside the Nigerian form.
Submit once and wait
Choose Correct and resubmit only after a real correction. Repeated identical submissions do not speed up review and can make investigation harder.
Contact support without identity data
If the safe reason remains unclear, include the business, time and non-secret attempt reference. Do not attach unmasked bank documents or identity numbers.
Example: Correct a Rejected Payout Verification
A Nigerian “account and BVN mismatch” requires the actual account owner’s details, while a rejected UK setup is corrected in the partner flow.
If Correct a Rejected Payout Verification is not working
If a replacement fails, confirm the current verified destination remains active and do not submit identical data repeatedly.
Confirm the result
- Every amount is read in its labelled currency.
- The provider, order, wallet or withdrawal status supports the action taken.
- No pending action was duplicated or silently converted.
- Sensitive payout and identity data stayed inside protected fields.
When to ask Selstack for help
Contact official Selstack support when the saved result, status or resolved identity still conflicts with the intended record after one refresh. Include the business, page, time, safe reference and visible message. Do not include passwords, OTPs, recovery codes, full card details, BVN, NIN or unmasked bank documents.