This task affects financial records or the verified destination for merchant funds. This guide focuses on how to submit a replacement while the existing verified destination remains active until approval.
Confirm the current destination
Open Settings → Payments and read the masked ending of the current verified account before choosing Change payout account.
Submit the replacement securely
Use the same country-specific verification path required for the business. For Nigeria, provide the replacement bank details and account owner’s BVN in the protected form only.
Keep the current account active during review
Selstack shows the replacement separately while it is pending or needs attention. The verified current account remains active until the replacement is approved.
Review before withdrawing
After approval, re-open Settings → Payments and Wallet and confirm the masked destination before submitting a withdrawal.
Troubleshoot a rejected replacement
Use Correct and resubmit only after fixing the safe reason. Do not delete or bypass the working payout destination because a replacement failed.
Example: Replace an Existing Verified Payout Account
Submit the new bank as a replacement and keep the current masked destination active until Selstack records approval.
If Replace an Existing Verified Payout Account is not working
Before the next withdrawal, verify which account ending is now shown as current.
Confirm the result
- Every amount is read in its labelled currency.
- The provider, order, wallet or withdrawal status supports the action taken.
- No pending action was duplicated or silently converted.
- Sensitive payout and identity data stayed inside protected fields.
When to ask Selstack for help
Contact official Selstack support when the saved result, status or resolved identity still conflicts with the intended record after one refresh. Include the business, page, time, safe reference and visible message. Do not include passwords, OTPs, recovery codes, full card details, BVN, NIN or unmasked bank documents.