The order detail page is the operational record for a customer purchase. Review it before fulfilment, support or refund decisions.
Steps for Open and understand an order
- Step 1: Open Payments, locate the order and confirm the reference and status.
- Step 2: Review date, customer, item name, quantity, item image and original order currency.
- Step 3: Read subtotal, fees, remittance and credited-to-wallet values as separate amounts.
- Step 4: Use the recorded status and available actions rather than a customer screenshot.
Confirm Open and understand an order
Match the reference, customer, item, amount, currency and status.
Important: A platform fee or converted remittance is not the customer’s item price; keep each amount labelled in its own currency.
If Open and understand an order still is not working
Take note of the business name, page, time and any non-sensitive reference or safe error message. Contact Selstack support without sending passwords, one-time codes, BVN, full bank details or card information.