Use the paid order record to prepare the exact product and send the promised delivery update.
Steps for Fulfil a physical product order
- Step 1: Confirm successful payment, item, quantity, variation and delivery details.
- Step 2: Reserve inventory and perform your normal quality check before packing.
- Step 3: Dispatch through the promised method and send accurate tracking or collection information.
- Step 4: Keep dispatch proof and any agreed change in your fulfilment process, using the Selstack order reference so it can be matched later. Selstack currently does not provide a merchant “Mark fulfilled” action on the order page.
Confirm Fulfil a physical product order
Verify recipient and address without exposing the customer’s data to another buyer.
Important: Do not fulfil from an old link description when the paid order contains a specific variation, and do not imply Selstack has recorded fulfilment when it has not.
If Fulfil a physical product order still is not working
Take note of the business name, page, time and any non-sensitive reference or safe error message. Contact Selstack support without sending passwords, one-time codes, BVN, full bank details or card information.