Digital fulfilment should be fast, but it must still be connected to the correct paid order and customer.
Steps for Deliver a digital order safely
- Step 1: Open the paid order and confirm the digital item and customer email.
- Step 2: Verify that the configured download or delivery asset is the current file.
- Step 3: For a correctly configured paid Digital product, the customer receives protected access through the success journey and Purchases portal; avoid public file links.
- Step 4: When access fails, verify the paid order and its immutable delivery snapshot before changing the live offer or contacting support.
Confirm Deliver a digital order safely
Test downloads, permissions and file integrity after every asset update.
Important: Never send one customer’s receipt or personalised file to another customer.
If Deliver a digital order safely still is not working
Take note of the business name, page, time and any non-sensitive reference or safe error message. Contact Selstack support without sending passwords, one-time codes, BVN, full bank details or card information.