Refunds should be issued from the correct order so the amount, currency and provider result remain traceable.
Steps for Issue a refund from an order
- Step 1: Open the order and confirm customer, paid status, amount, currency and previous refunds.
- Step 2: Apply the published policy and document whether the refund is full or partial.
- Step 3: Use the authorised refund control shown for the payment route and confirm the result.
- Step 4: Tell the customer what was refunded and the realistic provider processing expectation.
Confirm Issue a refund from an order
Check for an existing refund before submitting another action.
Important: Do not refund to replacement bank details sent by message or promise an exact bank posting time you cannot control.
If Issue a refund from an order still is not working
Take note of the business name, page, time and any non-sensitive reference or safe error message. Contact Selstack support without sending passwords, one-time codes, BVN, full bank details or card information.