Payout verification connects a merchant’s legal identity to the destination that will receive withdrawals. The exact flow depends on the business payout country, and the review protects merchants, customers and Selstack from misdirected funds and unauthorised changes.
Follow the flow for your payout country
For a Nigerian NGN business, use the in-app bank form with the legal name, bank, 10-digit account number and 11-digit BVN. BVN is transmitted for verification and is not stored by Selstack. Other supported countries continue through Selstack’s regulated payout-partner flow and should not be told to provide a BVN.
Confirm the destination shown to you
For the Nigerian flow, compare the resolved bank-account name before submitting. For the partner flow, review the destination and identity details shown by the provider. Stop if the details belong to another person or organisation.
Wait for the verification result
After submission, the form is locked while the provider checks the information. Reviews can complete quickly but may take up to 24 hours; repeated submissions do not speed up processing.
Correct a safe rejection reason
Review only the field named in the rejection. Nigerian merchants can correct a legal-name, bank-account or BVN mismatch in the in-app form; merchants in other supported countries should follow the partner’s protected correction flow. Contact official support when the safe reason does not explain the problem.
Review How Payout Verification Protects Your Selstack Business before publishing
Use legal identity details, the correct payout destination and the protected flow shown for your country.
Avoid this: Never send a BVN, full account details, password or one-time code by email or chat.