Selstack is a platform for creators and businesses to build a public selling page, share individual offers, accept supported payments and bookings, and manage the resulting orders and customer details. A “Stack” is a selling page. This guide explains the relevant workflow and the seller’s responsibilities; payment methods, account requirements and some features depend on the business configuration and plan.
Digital customers expect immediate clarity about file format, access and usage rights. Prepare the file before publishing the offer.
Follow the workflow
- Step 1: Choose Digital product, then describe the exact files, format, version and software requirements.
- Step 2: Under What happens after payment, choose Digital file. Upload the delivery file or add the supported external delivery link, then select whether buyers may download, view on Selstack or use both modes.
- Step 3: Add an honest preview and explain personal or commercial licence limits.
- Step 4: Publish only after the customer-facing preview, success state and protected purchase access describe the same delivery.
Confirm the result
Open every file on phone and desktop and use an authorised test purchase or existing paid test order to verify access. A draft preview cannot prove paid delivery.
Important: Do not promise instant delivery until the post-payment download or protected-view path has been tested.
Troubleshoot and get help
Take note of the business name, page, time and any non-sensitive reference or safe error message. Contact Selstack support without sending passwords, one-time codes, identity information, full bank details or card information.
What Selstack connects for a digital product
A digital-product offer connects a public explanation of the resource to a private customer delivery experience. The seller describes the product, sets the amount and currency, and attaches the files or collection customers are entitled to access. After a successful qualifying purchase or free claim, the customer should be able to reach the promised resource through the supported receipt and purchase journey. This is different from simply putting a public file link in a social post: the offer, customer action and access record need to remain connected.
Prepare the finished resource first
Open every file you plan to deliver and check its contents, filename, format and version. Remove draft notes, accidental personal information and materials you do not have permission to distribute. For a template, explain the software or account a buyer needs and whether examples are included. For an ebook, review the reading order, links and display on a small screen. For audio, video or an image collection, check the actual media rather than relying on a successful upload message. Packaging should help the buyer start using the resource without guessing.
Write a truthful access promise
Tell customers what they receive, who it is intended for, and what it will help them do. Distinguish a downloadable resource from access to a course or a consultation with the creator. Explain the file formats, included components and any reasonable compatibility requirements. Avoid promising a result that depends on circumstances outside the product’s scope. A clear preview can demonstrate the style and level of detail, but it should not expose the complete paid resource. Keep an example or sample separate from the original delivery files.
Choose the customer’s access experience
Selstack’s digital access choices distinguish downloading, viewing or playing supported media on the platform, and providing both options. Choose the experience that matches the resource and describe it accurately. A view-oriented offer should not be advertised as including unrestricted downloadable files when that is not the configured promise. Equally, a buyer who purchases a downloadable workbook should not need to search a public gallery for the actual file. Test the relevant receipt or purchase-portal route using the same type of resource that customers will receive.
Use preview protection for its intended purpose
Artwork preview settings can add a text, logo or repeated-text watermark to displayed preview images. They do not rewrite the original files delivered to a customer. Choose wording and opacity that keep the preview useful while making its purpose clear. Review the result in the editor and on the public page, especially when a logo or small caption is important. Watermarks are a presentation tool, not a guarantee that material cannot be copied. The stronger foundation is keeping full resources in the appropriate private delivery workflow.
Make bundles easy to understand
A bundle should answer why its components belong together. List the included files or resources and explain which one the customer should open first. If two templates solve different problems, make that distinction visible rather than describing the bundle only by its total file count. Keep filenames consistent with the public description and avoid delivering several indistinguishable versions. Before updating a product, review how existing customers’ access and expectations will be handled. Do not silently replace a promised resource with a different offer because a newer version is easier to maintain.
Test the hand-off and support route
Review the public page, complete an authorised test journey and inspect the resulting confirmation. Confirm that the right resource is accessible and that the instructions are readable on a phone. Include a support route for a customer who cannot open a file or finds a broken link. When investigating, ask for a safe order reference and the name of the affected file, not the customer’s password. Compare the customer’s entitlement and payment status with the recorded order before deciding whether the problem is access, compatibility or an incomplete purchase.
Keep delivery questions separate from marketing
A purchase gives the business a reason to send necessary access and support information. It should not be treated as unlimited permission to send unrelated promotions. Explain any optional mailing-list invitation and respect the customer’s choice. If the resource is free and intended to introduce a paid offer, deliver the promised free item before asking for another purchase. A useful follow-up can show how to use the resource or answer a common question. The next offer should be relevant and clearly optional, rather than a condition added after the claim.
Maintain the product after launch
Schedule checks of the files, product description, previews and customer access links. Correct broken instructions and record significant version changes so support can identify what a buyer received. Read repeated questions as evidence about the product, not simply as a request to write more email replies. A clearer opening page, an installation note or a short worked example may solve the underlying difficulty. Selstack can connect purchase and delivery, but the quality, accuracy and ongoing usefulness of the digital resource remain the creator’s responsibility.
Review Selstack pricing for current plans and online payment fees. For related tasks, visit the Help Centre. If the recorded result remains unclear, contact support with the relevant safe reference.
