This task changes what a customer sees or can buy on a public Selstack journey. This guide focuses on how to configure product details, price, delivery expectations and required customer information.
Before editing the offer
Open Stack and select the exact draft or published offer. Record its current title and public URL so you do not edit a similarly named item. The purpose of this task is to configure product details, price, delivery expectations and required customer information.
Configure what the customer needs to know
Use a specific title, a truthful description and owned media. Confirm price, currency, delivery or booking details and any limitation that affects suitability. Ask only for customer information that is necessary to fulfil or support the offer.
Match access and fulfilment
Choose free, fixed-price or customer-decided access only when the plan and offer support it. Select the delivery outcome that actually follows completion: file access, a physical item, a service hand-off, an appointment or no delivery.
Preview before publishing
Use the live preview, then open the public page at a narrow mobile width. Check long titles, image cropping, amount, currency, fields, primary button and success message. A preview is not a successful payment test.
Publish or pause deliberately
Publish only when the customer promise and fulfilment process are ready. Pause or unpublish an unavailable offer instead of accepting an order you cannot fulfil. Reopen the public URL after saving to confirm the current version is visible.
Example: Configure Delivery for a Physical Product Offer
For a Lagos-only cake order, collect the address and phone, state the delivery area and timing, and pause the offer when daily capacity is full.
If Configure Delivery for a Physical Product Offer is not working
If the address field is missing, check the Physical item fulfilment and customer-information settings before publishing.
Confirm the result
- Title, media, price, currency, fields and fulfilment details describe the same offer.
- The selected access and delivery options match what happens next.
- The signed-out mobile page shows the complete action without clipping.
- Only a ready, available offer is public.
When to ask Selstack for help
Contact official Selstack support when the saved result, status or resolved identity still conflicts with the intended record after one refresh. Include the business, page, time, safe reference and visible message. Do not include passwords, OTPs, recovery codes, full card details, BVN, NIN or unmasked bank documents.