Appointments bring availability, customer questions and the selected offer into a consistent booking experience. Merchants can define when they are available and customers can choose an appropriate time from the public journey.
Configure a realistic schedule
Set duration, working days, start and end times, buffers and location. Check time-zone behaviour before publishing.
Ask only preparation questions
Use custom questions for information that materially improves the meeting. Keep the booking process short.
Connect payment when appropriate
For paid sessions, make the price and cancellation policy visible before booking. Confirm payment through Selstack.
Use confirmations to reduce no-shows
Provide meeting location, preparation and rescheduling instructions. Pro reminder features can support a consistent follow-up cadence.
Review Appointments on Selstack: From Availability to Booking before publishing
Test availability, duration, time zone, location, questions and confirmation.
Avoid this: Do not publish overlapping availability or rely on a meeting link that the customer cannot access.