Selstack Contacts gives merchants a shared view of people captured through lead and payment journeys. The source context helps teams follow up without searching separate chats, forms and spreadsheets.
Capture context at the source
Focused form questions attach useful intent to the contact. Collect only what the business will use.
Search and review one record
Use the Contacts workspace to locate a person and confirm which offer or interaction created the record.
Follow up responsibly
Reference the original request and honour marketing preferences. Limit access to team members who need customer information.
Improve the upstream journey
Repeated missing information or duplicate records indicate that link questions and team routines need adjustment.
Review How Selstack Contacts Connect Leads and Customers before publishing
Review source, consent, customer identity, follow-up owner and data access.
Avoid this: Do not export customer information for unrelated promotion or collect sensitive data without a secure need.