Country settings affect legal, payout and pricing decisions, so Selstack uses a guided, verified move rather than changing country from a text field or network location.
Complete Request a Residence or Business Country Change
- 1. Open account settings and start Change country. Choose residence-only when the business legal and payout country stays the same; choose full relocation when the business moves too.
- 2. Complete the destination-country verification. A VPN, browser locale or temporary travel does not replace this step.
- 3. For full relocation, review the private destination workspace and the draft inventory that can be copied.
- 4. Read the exclusions: orders, customers, attendees, enrolments, balances, payout credentials, disputes and tax or financial history remain with the legacy workspace.
- 5. Resolve pending balances, holds, refunds, disputes and running Studio work before requesting cutover.
- 6. After approval, complete the destination payout setup. A move into Nigeria requires the existing bank and BVN flow before withdrawals unlock.
Confirm the result
Residence history records the verified change without altering the business when residence-only was selected. A full relocation activates the destination only after readiness, preserves the old workspace as financial history and does not issue another welcome-credit grant.
If something is wrong
If readiness is blocked, open each listed condition instead of starting a second move. If copied draft counts differ, do not cut over; report the relocation reference. Never recreate historical orders or balances in the destination to make the totals match.
Keep it safe: Use the signed-in Selstack record and a non-sensitive reference when asking for help. Never send a password, one-time code, full card number, BVN or unmasked bank document.